Job Description
Supervises and directs Community Care Center Technicians toward their primary objectives in order to help patients on their path to better health.
Key Responsibilities:
Scheduling of all technicians to ensure adequate coverage on all shifts
Interview, hire and manage performance for direct reports
Monitor and validate time and attendance
Ensure all prescriptions are entered into the system correctly and accurately with current patient and payer information
Control payroll costs
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Establishes and maintains an effective system of communications throughout the organization
Follow all applicable government regulations including HIPAA
Other duties as assigned; Job duties may vary by location
Management Responsibilities:
Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
Work Environment: Work in a climate-controlled, smoke-free internal environment.
Required Qualifications
Minimum Qualifications: (must be met in order to perform the job at the required level)
High School diploma or equivalent
Good interpersonal skills
Excellent verbal and written communication skills
Ability to work independently, meet deadlines and be flexible
Good organizational skills and detail oriented
Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
Ability to perform tasks accurately and efficiently when inputting information
Ability to maintain composure on phone when handling customer calls
Licensed/registered pharmacy technician or as required by state law
Basic math and analytical skills
Intermediate typing/keyboarding skills
Ability to read, write, speak and understand the English
Preferred Qualifications
Preferred Qualifications: (if above and beyond the minimum required)
Previous pharmacy technician experience
Previous data entry experience
Education
High School Diploma or equivalent
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.