Are you excited about empowering business users to create their own intelligent and powerful virtual agents without knowing how to code? Are you obsessed with helping to create intuitive user experiences and simplifying complex technical topics? We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization!
This role requires strong collaboration and teamwork across team and organizational boundaries. You will be playing a vital role in engineering services that delight the customer. Your ability to be the technical leader, focus on service first, and being part of a team that tears down silos to deliver the best service experience will be critical to your success.
The ideal candidate will love taking on big challenges and working to align diverse teams to a common outcome that focuses on creating value for customers. This person will have an infectious and relentless pursuit of growth and improvement both for themselves as well as their solutions.
Responsibilities
Key responsibilities:
Engage directly with key partners and other engineering teams to understand data, service metrics, telemetry and tools requirements and ensure we’re delivering the right engineering solutions to enable high QoS for services in our portfolio.
Develop and grow a healthy, diverse team and mentor great engineers and be a great role model of a service quality first -obsessed and data-driven Engineering Lead.
Anticipate, identify, assess, track, and mitigate project risks and issues
Drive thought leadership and enable the implementation world class Power Virtual Agent services
Work closely with the other teams to help simplify and manage the architecture landscape
Collaborate continuously with Program Managers, Software Engineering, and our business users to define KPIs and measure reliability, availability and performance of our services including internal services and external integrations
Develop high quality solutions that address businesses needs and reflect the actual user or customer experience.
Qualifications
Basic Qualifications:
A minimum of a bachelor's degree in Computer Science, Software Development, Software Design, or a related field, or equivalent alternative education, skills, and/or practical experience is required
6 years' minimum experience in Software Design or Development
Preferred Qualifications:
Experience leading high performing Engineering teams
5+ years of experience working in a large-scale organization driving collaboration across multiple disciplines and teams
5+ years of experience or job with abilities to prove excellent communication skills that can provide clarity to audiences
7+ years of experience working with a metrics-driven mindset, ability to experiment, learn and improve
5+ years of experience working with complex engineering problems with abilities to piece those into opportunities for the platform
5+ years of experience using telemetry to understand throughput, limitations, and constraints in a service
Experience in Infrastructure and Configuration as code, as well as service auto-scale capabilities
Inherently curious, energized by large challenges, and interested in making a significant impact on a globally scaled business
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.